Terms of Service

DOG DOODY DUTY LLC

Service Agreement & Terms of Service

Provider: Dog Doody Duty LLC

1. Scope of Service

Client authorizes Dog Doody Duty LLC (“Provider”) to perform dog waste removal services (the “Services”) at the Service Address, as outlined in the accepted quote (the “Quote”). Services include, exclusively unless otherwise noted on the Quote: (i) removal of solid dog waste from Accessible Areas (as defined below); and (ii) optional deodorizer treatment (requires client-supplied hose with threaded end).

“Accessible Areas” shall include only areas of the Service Address that are open and reasonably able to access, but shall not include any areas which are unmowed, overgrown, or under or in obstructions including but not limited to snow, ice, stones, loose areas, ivy, bushes, weeds, trampolines, or decks.

Provider will not: (i) remove vomit, urine, diarrhea, or other waste; (ii) rake, shovel, mow, chop ice or perform any other form of preparation or maintenance of the Service Area, including moving or removal of furniture, toys, sports equipment or any other obstacles; or (iii) perform any Services in or on swimming pools or similar features.

Client understands and agrees that Provider is not responsible for incidental damage to landscaping, gates, lawns, or hardscaping.

2. Scheduling & Access

Provider’s workday begins at sunrise. Client does not need to be home; however, the Service Area must be unlocked, and animals must be indoors or securely contained away from the Service Area.

A partial site visit fee, up to the standard service rate, may apply if: (i) Provider is unable to access the Service Area; (ii) Provider determines it is unsafe to access the Service Area; or (iii) Client wishes to cancel or suspend Services but fails to notify Provider at info@dogdoodyduty.com by 7:00 a.m. on the scheduled service day.

Provider may reschedule Services due to holidays, illness, or unsafe weather or conditions including but not limited to lightning, extreme temperatures, snow, or ice. Provider reserves the right to change the Client’s regular service day upon one (1) day’s notice to the Client’s email address on file.

3. Payment Terms; Rates

Client must maintain an active debit card, credit card, or ACH payment method on file and authorizes Provider to charge such payment method for all invoices as issued.

Payment terms are as follows: (i) one-time Services must be prepaid; (ii) initial clean-ups require a deposit equal to the amount of the first visit, applied to the first month’s invoice; and (iii) ongoing Services are billed monthly via automatic payment.

If payment is declined, Provider may retry payment, issue a payment link, or suspend Services until payment is brought current, which may require a one-month deposit to resume service.

Rates are based on a 1/8-acre yard and the quoted number of dogs unless otherwise stated. Larger yards and additional dogs are billed at adjusted rates. Provider may charge additional fees for higher-than-average waste volumes or more complex jobs as required.

Structured Accumulation Billing

Client understands and agrees that pricing for Services is structured and based on the number of weeks elapsed since the last completed service, the number of dogs at the Service Address, and yard size, as reflected in Provider’s service records.

Accumulation pricing applies whenever Services are performed after one or more missed, delayed, or rescheduled weeks, regardless of the reason for the delay.

A “completed service” means a visit in which Services are fully performed as scheduled and accessible, as recorded in Provider’s service records.

When Services are delayed for any reason permitted under these Terms, including but not limited to weather or unsafe conditions, the accumulation period continues until Services resume. Missed or delayed weeks do not reset accumulation unless Services are formally paused or canceled in advance with written confirmation from Provider.

Example (for clarity):

A Client with two dogs and a standard yard receives weekly service. Services are delayed for three weeks due to snow. When service resumes, billing is assessed using the three-week accumulation tier applicable to two dogs and the Client’s yard size, regardless of any interim homeowner clean-up.

No Per-Pile Billing

Provider does not bill on a per-pile basis. All billing is calculated using the applicable accumulation tier corresponding to the number of weeks elapsed since the last completed service.

Price Transparency

Clients may request a complete accumulation pricing schedule at any time by emailing the Provider’s office. Pricing tiers are standardized and applied uniformly.

4. Client Responsibilities & Indemnification

Client agrees to: keep Service Areas mowed, accessible, and free of leaves, debris, and obstructions; keep gates and entrances unlocked and functional; keep dogs and other pets away from the Service Area during Services; check email regularly for updates and invoices; maintain a valid payment method on file; notify Provider of dog count changes within one week; and represent that Client has authority to contract for Services.

Self-Cleaning Notice Requirement

If Client performs any dog waste removal between scheduled Services, Client must notify Provider in advance in writing.

If self-cleaning is performed without advance notice, Services will be billed solely based on the number of weeks elapsed since the last completed service, as reflected in Provider’s service records, without adjustment or credit.

Indemnification

Client agrees, to the fullest extent permitted by law, to indemnify and hold Provider, its agents, employees, representatives, affiliates, officers and directors harmless from and against any claims, damages, suits, fines, penalties, losses, demands, liabilities, expenses and actions or causes of action, including any and all cost or expense of any kind or nature related thereto, including court costs and reasonable attorneys’ fees, arising from Client’s failure to carry out obligations, injury from animals not kept away, or unsafe site conditions not reasonably observable by Provider.

Employee Safety & Property Conditions

Client acknowledges that Services are performed on the Client’s property and that the condition of the Service Area is outside Provider’s control. Client is responsible for maintaining the Service Area in a reasonably safe condition and for disclosing any known hazards, including but not limited to holes, uneven ground, ice, aggressive animals, debris, or hidden obstacles.

Client agrees that Provider, its employees, and contractors shall not be held responsible for injuries caused by unsafe or undisclosed conditions of the Service Area. To the fullest extent permitted by law, Client agrees to indemnify and hold Provider harmless from any claims, costs, or liabilities arising from injury to Provider’s employees or contractors occurring on the Client’s property, except to the extent caused by Provider’s gross negligence or willful misconduct.

5. Service Guarantee; Disclaimer of Warranties; Limitation of Liability

If the Service Area or a portion thereof is missed, Client must notify Provider within 24 hours, and Provider may, at its discretion, correct it or apply a credit. Services are otherwise provided as-is and are non-refundable.

EXCEPT AS EXPRESSLY STATED HEREIN, PROVIDER MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

Provider’s total cumulative liability shall not exceed the amount actually paid by Client for the Services giving rise to the claim. In no event shall Provider be liable for loss of profits, loss of production, delay damages, or incidental, consequential, special, or punitive damages even if Provider has been advised of the possibility of such damages.

6. Termination & Cancellation

Client or Provider may cancel Services with one (1) day’s written notice via email to info@dogdoodyduty.com

Provider may cancel Services immediately for cause, including unsafe conditions, nonpayment, excessive waste, or breach of these Terms.

Any prepaid or deposit amounts will be applied to the final invoice or refunded accordingly.

7. Communication & Agreement Updates

Provider may change rates or these Terms & Conditions upon thirty (30) days’ written notice to the Client’s email address on file.

8. Miscellaneous

No waiver by Provider of any right under the provisions of these Terms & Conditions will operate or be construed as a waiver of any other right, whether of a like or of a different character. These Terms & Conditions set forth the entire agreement of the parties with respect to the subject matter hereof. These Terms & Conditions supersede and cancel all prior and contemporaneous agreements and understandings between the parties, whether oral or written.

These Terms & Conditions shall be governed by the laws of the State of New York, without regard to conflicts of laws rules, with any disputes hereunder to be resolved by arbitration in the County of Onondaga, State of New York, in accordance with the rules of the American Arbitration Association. The prevailing party in a dispute may recover reasonable legal and collection costs.

Any provision of these Terms & Conditions which is or becomes prohibited or unenforceable in any jurisdiction shall not invalidate or impair the remaining provisions of these Terms & Conditions which shall be deemed severable from the prohibited or unenforceable provisions and any prohibition or unenforceability in any jurisdiction shall not invalidate or render unenforceable that provision in any other jurisdiction.

Notwithstanding anything to the contrary in these Terms & Conditions, and except for the obligation to pay money, no default, delay or failure to perform on the part of either party will be considered a breach of these Terms & Conditions, a cause for termination or a cause for assessment of damages or other remedies if such default, delay or failure to perform is shown to be due to causes beyond reasonable control of the party charged with a default including, but not limited to, decrees of a government, acts of God, inability to procure materials or labor, fires, floods, explosions, riots, war, acts of terrorism, rebellion, sabotage and atomic or nuclear incidents, epidemics, severe weather, fire, earthquakes or default of a common carrier, always provided that the party so relieved of its obligations shall take reasonable steps to prevent, correct or amend such act or event which renders such obligations impossible.

By clicking “Accept,” Client agrees to these Terms and authorizes Dog Doody Duty LLC employees to access the property for dog waste clean-up services.

By providing an email address and/or phone number, Client consents to receiving service-related emails and texts.